Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments on resea.org. DOI 10.1016/s0022-4359(00)00028-2. J. Joseph Croni…
J. Joseph Cronin, Michael K. Brady, G. Tomas M. Hult